Problem 1

My CD-ROM has stopped working after a Windows Update. What can I do? LATEST INFORMATION published on 18 October 2006 On 8 August 2006, Microsoft published an automatic Windows Update KB917422. This update has installed on your computer and conflicts with a wide range of software, including Macmillan CD-ROMs. Computers running Windows 2000 and Windows XP are likely to be affected. Microsoft has made a hotfix called KB924867 which solves this problem.

You can now download hotfix KB924867 directly from Microsoft's website by clicking on the link for your version of Windows:
Windows XP
Windows 2000
Windows Server 2003
Windows XP x64 Edition
Windows Server 2003 x64 Edition
Windows Server 2003 for Itanium-based Systems

These are links to the hotfix for the English-language versions of Windows. To download the hotfix for the language of your version of Windows, select it in the Change Language box as shown in this image:

You must download the hotfix yourself, because Microsoft forbids Macmillan from distributing the hotfix directly to you. Microsoft counts the number of downloads, and this will affect their decision whether to include the hotfix in an automatic Windows Update.

If you have difficulty downloading hotfix KB924867, please contact Micosoft by calling your local Microsoft office or +1 800-936-3100.

Macmillan expects that the hotfix will solve your problem, but we continue to recommend that you register for the free online edition of the Macmillan English Dictionary so that you have always an alternative to the CD-ROM whatever you are doing and wherever you are.

The Macmillan dictionary team and our software partner apologise for the inconvenience caused by KB917422, which is beyond our control, and we thank you for your understanding and patience.

 

Problem 2.

My operating system is Windows XP Service Pack 2 (XP SP2) and I'm getting a Z0001 message about an internal error. What can I do?

There's a downloadable update that should fix this easily. Please follow these simple instructions:

Click here to download the update.

Click 'Open' on the next window.


Click 'OK'.

 

Run the dictionary.

 

Problem 3.

Early versions of the MED CD-ROM were made before Windows Vista or Windows 7 were launched and so are not intended to be compatible (see System Requirements in the CD's Help). Feedback from our customers shows us that they are successfully using the current version of the CD (version 2.3) by utilising an upgrade patch which can be found here:

http://upd1.unicops.com/pup/macmillan/puwiz.exe

Copy and paste this patch url into your browser and it will download for you. Click 'run' and it will install the updates necessary for you to then successfully install your CD.

The version of the CD you are using may be much older but may also work with the patch (please make sure all of your Windows updates are also current). If the patch does not work, you may require a newer version of the CD. The latest version of the Macmillan English Dictionary CD can be purchased here: http://www.macmillandictionaries.com/buy.htm

Alternatively, we now offer a free online service:
http://www.macmillandictionary.com

The expert advice given above is the best that is currently available. Macmillan Publishers Limited and associated companies and partners worldwide accept no liability whatsoever for any problems that might be caused by hotfixes and Windows Updates published by Microsoft.